Customer Support Channels
A 1–hour Response Guarantee
Providing quality support on time is our main priority, so that we back up each Linux shared website hosting plan with a one hour ticket resolution warranty. Once you send a ticket or post an e–mail, our client technical support crew will try all they could do to deliver the most acceptable resolution for your situation and to supply you with advice in a timely fashion.
A Top–quality Support Service
Our customer assistance service is delivered by a team of certified experts who will be prepared to answer to your issue in a timely manner. You can easily communicate with the support crew by starting a technical support ticket from your Control Panel or by sending us an email. On business days, you may also contact us on the telephone or use the online chatting solution.
An Intuitive Help Section
Auscfhost’s Control Panel provides an extensive knowledge base which is integrated into all parts. In each section, you’ll find a Help control key which will load for you a group of step–by–step courses on how to utilize a specific option or carry out a certain action. Also, we have crafted short training videos so that you can get a better idea of the Control Panel’s interface.