Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Control Panel you will find an exhaustive Help section offering various educational articles and regularly asked questions. They are contributed by our support team of knowledgeable techs. Just fill in your question and our clever software will return the best answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of step–by–step video tutorials that visually demonstrate how you can sort out a common problem associated with your Linux shared website hosting account. You’ll find the instructional videos in the Help Center.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 customer service and feature a sixty–minute ticket response time guarantee. Our qualified tech support engineers will be available 24x7 and will solve any problem that you might run into within less than 1 hour after the client support ticket submission. In most instances, a response will be provided to you in less than 20 minutes.