Tech Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be responded to in maximum 1 hour after the ticket or e–mail has been received. If your issue calls for additional assistance from a server admin, we’ll direct the ticket or the email to the person on duty, in a timely manner and will leave a note to inform you that more time will be required for discovering the best solution. And if you take advantage of the Optional Managed Services package, any of the server administration services included there will be carried out whenever you decide.
An Outstanding Tech Support Service
Our tech support team will be online for you 24x7x365 if you need assistance with our Control Panel or with any of the applications that we have preinstalled on your behalf on the server. Furthermore if you need assistance with the routine admin tasks on your dedicated server, you can make use of our Optional Managed Services package, which includes backup storage space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Intuitive Help Area
We have equipped the Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of all its features and functionalities. Furthermore, we have created exhaustive video tutorials that will further instruct you how to carry out a certain action or solve a commonly experienced issue. The instructional articles and the tutorial video clips are easily reachable from each Control Panel section via the Help and Videos buttons in the top right corner.