Despite the fact that this is not the keyaspect in order to distinguish a trustworthy shared website hosting company from a bad one or a reseller from a real supplier, the option to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you can get in touch with somebody when you need support. The telephone support for website hosting services may vary from general to professional, thus the problems that can be resolved with a phone call differ based on the particular service provider. In the general case, these matters are simpler and feature billing or 1st level technical issues since more complex issues usually need a support ticket where both you and the system administrators can track the proceedings with a specific issue. However, having the option to call your provider will save you lots of time and efforts for the multitude of small things which may eventually appear at the time you manage your hosting account.

Phone Support in Shared Website Hosting

Our shared website hosting packages include telephone support 14 hrs a day even on public holidays, so if you do not have an account yet, you are able to give us a call and learn more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you're able to contact the number that is closer to you. In case you are an existing customer, we will help you promptly with any general and billing issues as well as with a number of technical issues to save you time and efforts - we are aware of the fact that often it's quicker to talk to a live person so as to get things done right away. Of course, some issues cannot be taken care of on the phone, so in such a case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. In case you are unsure which package will be suitable for your web sites, you would like to learn more about a package's features or you need any other type of information about our services, you are able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you're able to get in touch with us about general and sales issues, although we're often able to help with a number of technical issues as well. For strictly tech issues you'll need to take advantage of our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option when your trouble needs more time to be taken care of or it has to be escalated to our system administrators.