If you ever experience a problem with your site and are incapable of taking care of it yourself, ask the hosting provider’s client support team to help you bring the site back online. A fast solution would be the most favorable scenario, but lots of companies reply within 24 hours and even more, especially if you’re dealing with a reseller. Even if your problem can be sorted out easily, your site may not work correctly or may not be available whatsoever for an extended stretch of time, so you may lose potential customers because it’s highly unlikely that anyone would willingly revisit a website that is faulty. Hence, you have to make sure not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If an application update doesn’t proceed smoothly or you erase something by accident, for instance, the website must be fixed promptly so as to avoid extended unreachability.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from our company, you can forget about waiting around for hours and hours, or even one whole day, to obtain an answer to a tech support ticket or an email. Regardless of when you get in touch with us, we’ll lend you a hand within no more than 1 hour with any pre-sales and technical inquiries that you may have. In fact, our actual reply time hardly ever exceeds 20 to 30 minutes. Since we’re available 24 hours a day, 7 days a week, you’ll always receive assistance in a timely manner and we understand how vital that is in the electronic age. Shortly after you contact us, we will reply to your inquiries. If you stumble upon any technical obstacle, we will solve it on your behalf, or we’ll provide you with all the needed information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff members will be at your service all the time and they will answer any support ticket that you post through the web hosting Control Panel within one hour max. The response time is guaranteed no matter if you have a generic question concerning your semi-dedicated server or you run into some difficulty and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 365 days a year to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we’ll resolve it before we reply to you, which implies that you will not have to wait for hours or days while the problem perseveres. If there’s something that you need to do on your end, we will give you the needed info – what workable solutions to try out, what actions to take, etc.