A live chat is one of the many methods of communication provided by some web hosting providers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with an agent. Furthermore, when the problem that you have needs some time to be examined and resolved, you are able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service without spending a dime provided that you have world wide web access even if your web hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As a part of the support services that we provide for all of our Linux shared website hosting, you'll find live chat support which is available 24x7, even on holidays. You will be able to get in touch with us regardless if you already have an account or not, considering that we will help you with all sorts of things, ranging from supplying you with basic info about our solutions in case you are not our client yet and you're thinking about obtaining one of our plans, to assisting you with setting up an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, which means that you'll need to take advantage of the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so that if you have any questions about our semi-dedicated hosting, you are able to talk with our customer care team anytime regardless if you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, but we will assist you with many technical questions as well. We will help you select the right package for your sites in case you do not have an account yet, we can respond to any billing questions or concerns you have or we can help you with setting up your new e-mail address on your computer or smartphone - all of this will be done promptly since our live chat service is available all the time, each and every day. Whenever you need help, you're able to speak to an agent and save a lot of time.