A ticketing system is the most common medium of correspondence that hosting companies offer to their customers. It’s most often part of the billing account and is the most efficient way to deal with an issue that requires a certain period of time to investigate or that has to be forwarded to an administrator. Thus, all comments contributed by either side will be stored in the very same place in case someone else wants to work on the given issue and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which goes to say that you will need to log in and out of no less than 2 accounts in order to perform some task or to get in touch with the hosting company’s help desk team. If you would like to manage several domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. Moreover, it might take significant time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we’re using with our Linux shared website hosting is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember several log-in credentials, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, in case you’ve got a question or bump into a challenge, you can contact our technical support team immediately. Our system includes an intelligent search option. This suggests that even in case you have posted plenty of tickets through the years, you will be able to find the one that you want without hassles. You can also check knowledge base tips for tackling commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was created with the notion that you should be able to manage everything related to your semi-dedicated server account in a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or stumble upon an issue, you can touch base with our customer support staff right away without having to log in to another system. You can search through your web files or check a variety of settings in your account whilst opening a new ticket or reading the reply to an older one. In case you’ve got multiple tickets and you wish to track down a particular one, you can resort to the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get a response in less than sixty minutes irrespective of the essence of your enquiry or issue.