24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all of our shared website hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an email. In case you do have an account, you'll be able to open a support ticket on top of the other three ways of communication. You're able to pick the most appropriate way to contact us depending on what your location is or what equipment you're using. We can assist you for almost any hosting-related query that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you get a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will help you select the perfect plan or supply you with details about our servers, so as to verify whether the system requirements for your websites are met. When you're an existing customer, you'll also be able to get in touch with us through email or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We warrant that if you employ these 2 ways of communication, you'll receive a response within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you will be able to compare the response time due to the fact that it ordinarily takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting, you will not ever have to wait for more than one hour to receive support for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short response time for all tickets that you open via your billing Control Panel or emails that you send to our tech support team. We also have local telephone numbers in a number of countries around the globe as well as a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the various ways of communication, so regardless what your question or problem is, there will always be somebody to assist you in a timely manner. When you need assistance with third-party software, that you cannot install or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server from our company, you'll be able to contact us at any time using a number of channels and the max time that you will need to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you'd like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. If you're looking for support for third-party software that you can't deploy or manage efficiently, you can add the Managed Services upgrade to your plan and our system administrators will assist you.